Vapor products are regulated goods. This page explains how we ship them, how long it takes, where we can deliver and what happens when something goes wrong. Values marked as owner placeholders are being finalized.
Age verification and adult signature
Under the federal Prevent All Cigarette Trafficking (PACT) Act every order is age-verified before it ships and is delivered with an adult (21+) signature required. The carrier checks government photo ID at the door. Orders cannot be left unattended, at a mailbox, a locker or a PO box.
Processing time
Orders are processed in [OWNER: processing time, e.g. 1 to 2 business days] after payment and age verification clear. Orders placed on weekends or US holidays begin processing the next business day.
Carriers and delivery estimates
USPS does not carry vapor products and the standard FedEx and UPS networks refuse them, so we ship with [OWNER: name of the age-restricted-goods carrier, e.g. a regional carrier or GLS/OnTrac-type service]. Typical transit time is [OWNER: estimated transit window, e.g. 3 to 7 business days]. These are estimates, not guarantees.
Shipping cost
[OWNER: shipping rate(s) exactly as configured in WooCommerce, e.g. flat $X per order, free over $Y]. The exact cost is shown in the cart and at checkout before you pay.
Where we ship
We ship within the United States to addresses in states and localities where the products you ordered are legal to sell. Several states restrict flavored products or require registration; we cannot ship restricted items there. [OWNER: list the states you can and cannot serve, and whether any items are limited by state]. We do not ship internationally.
Excise taxes
Some states and localities charge a vapor excise tax on remote sales. Where it applies, it is shown as a separate line at checkout and remitted by us. [OWNER: confirm which states you collect vapor excise tax for]
Tracking
You receive a tracking number by email when the order ships and can check status on our order tracking page.
Delays
Carrier delays, weather and failed delivery attempts (nobody 21+ present to sign) can add days. After two failed attempts the carrier returns the parcel to us; we refund the order minus the outbound shipping cost, or reship once at your request.
Damaged, lost or missing items
Inspect the parcel on arrival. Report damage or missing items within [OWNER: reporting window, e.g. 48 hours] through the contact form with your order number and photos. Parcels that show as delivered but are missing are investigated with the carrier; if the carrier confirms loss, we reship or refund.
Address errors
Check your address before paying. If a parcel is returned because the address was incomplete or wrong, we can reship to a corrected address for the shipping cost or refund the order minus outbound shipping.
Cancellations
Contact us as soon as possible. An order can be cancelled for a full refund until it has been handed to the carrier.
WARNING: This product contains nicotine. Nicotine is an addictive chemical.